Bed Story Orthopaedic Memory Foam Mattress

1. There should be no sign of dirt or damage on the mattress.

2. The 30-nights trial does not cover an exchange of your mattress due to an incorrect size ordered by you.

3. This policy is limited to one return per household per year.

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1. 30 Nights Trial is applicable for the first 30 nights from the date of delivery. In case of a swap between different models, the 30 Nights trial will be still calculated from the Day the first mattress got delivered.

2. 30 Nights Trial is applicable only on standard size mattresses and not available on custom size mattresses.

3. For a full refund, you may decide to return the mattress any time before the end of 30 nights.

4. Return and Refund on 30 Nights Trial offer will be not be applicable if the product falls under Exception to Return/Refund under 30 Nights Trial.

5. Our 30 Nights Trial offer applies only to the original purchaser of genuine RelaxMattress RelaxMattress purchased from www.RelaxMattress.in or any other website authorised by RelaxMattress.

6. Like any relationship, one has to date before marrying! We ask you to give your RelaxMattress a fair try for a minimum of 3 weeks. Research shows that it takes just about that much time for your body to start adjusting to any new mattress!

7. We will need photographic proof of the mattress from your end while opting for a return. We may cancel the request if you fail to provide substantial proof.

8. The final decision on refund under 30 Nights Trial offer will be made by Management/RelaxMattress. The company reserves the complete right to refuse any request claim if it doesn’t fulfill the Terms and Conditions of the 30 Nights Trial Offer.

9. Disputes, if any, are subject to Telangana jurisdiction only.

The 10 year limited warranty begins at the date of purchase and is valid up to 10 years from the date of purchase.

Incase of a manufacturing defect covered by warranty within 1 year of purchase, the mattress will be repaired or replaced with a then current comparable model and size of mattress. Incase of any manufacturing defect after the first, either a repair or in case if a repair is not possible, a Prorated Credit Settlement will be applicable. Which means for every year you own it, you would receive less and less credit. It is also suggested that mattresses be replaced every 8-10 years for hygiene purposes.

The warranty covers:

1. Visible indentation or sagging of the mattress greater than 1 inch and not resulting from improper use, an improper bed, bed base or foundation.

2. Please note a + or - 15 mm variation in length, width and thickness is in the tolerance limit and can also be subjective to individual measurements taken from center of the mattress.

The warranty does not cover:

Issues that result from normal wear and tear or improper use are not subject to this Limited Warranty. The intended use of your mattress is for sleeping, resting and laying on; any other use of this mattress shall be considered misuse of the mattress and will void your Limited Warranty. Exclusions from the Limited Warranty include but are not limited to: Normal wear and tear. Any improper use of the mattress.

1. Minor imperfections such as slight cosmetic flaws.

2. Stains, tears burns and discoloration that occur over time and/or are a caused by the customer. Indentions, sagging or body indentions less than one (1) inch deep.

3. Personal opinions or preferences regarding the softness, firmness or attributes of a mattress.

4. Physical damage to a mattress caused by the customer.

5. Allergies or sensitivities to fabrics or materials.

6. Damage caused by animals, rodents or children.

7. Naturally occurring aromas from foam, cotton or other materials.

8. A normal increase in softness of the foam pressure-relieving material which does not affect the pressure-relieving qualities of the Mattress